Buy 1 Pad, Get 1 Matching Liner Free +$30 Free Shipping | Let's Sisole

Shipping & Delivery

 

 

 

WE SHIP WORLDWIDE

 

FREE SHIPPING TO US ORDER OVER $30

  • All US orders include FREE standard shipping order over $30.
  • International order does not include free shipping.
  • Your order is shipped from our warehouse located in Atlanta (USA).
  • All Shipments are FOB (Free on Board). While we cannot guarantee or be held responsible for products lost or damaged in transit due to the performance of our carriers, we will assist our customers in any deficiency in third-party shipping services. All orders are therefore insured for the value of the shipment by the third-party service.
  • We ship Monday through Friday, excluding weekends and USA holidays.
  • Orders placed before 16:00 PM (EST) will be shipped out that day! (MON-FRI)
  • If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days. *(Note: All Shipping addresses are verified through US Postal service, If you are unsure of your shipping address, Please refer to USPS.com, does not apply to international addresses)
  • FREE SHIPPING USA: USPS, UPS Parcel Select (5-7 Days) 

USA DELIVERY:

(PLEASE ALLOW 24-48 HOURS FOR USPS UPDATES)

USPS shipping: 4-7 business days for FREE SHIPPING
*(Excludes 1-2 Business days for processing) **(Puerto Rico , Alaska and Hawaii take 10-15 days for delivery)

UPS Next day Saver: 2-3 business days *(Excludes 1-2 Business days for processing) 

EXCLUDES WEEKENDS & PUBLIC HOLIDAYS or POSTAL HOLIDAYS - We are NOT responsible if the package is not delivered in the guaranteed shipping times as it takes 1-2 business days to process the order and we cannot be held liable for USPS Guarantees.

Express shipping is only applicable Monday – Thursday and orders placed BEFORE 4:00 pm EST. Any orders placed on Fridays, Weekends, Postal & Public Holidays will be shipped on the next available shipping day.

Express shipping time is not guaranteed. Overnight shipping time not guaranteed. Remote or rural areas can take 2-3 business days for delivery. This option may not be available for some locations, next fastest shipping option will be selected.

INTERNATIONAL DELIVERY:

(PLEASE ALLOW 24-48 HOURS FOR USPS UPDATES)

International customers (outside of USA) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

International GROUND SHIPPING

NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fee's due to the geographical location.

USPS PRIORITY International Shipping: 

6-10 business days *(Excludes 1-2 Business days for processing)

(We are not held responsible for any delays caused by destination country's customs clearance processes.)

USPS EXPRESS International Shipping: 

3-5 business days *(Excludes 1-2 Business days for processing)

(We are not held responsible for any delays caused by destination country's customs clearance processes.)

Ground Service: 

Ships with USPS First Class Mail International

2-4 Weeks for delivery (In rare instances can take 6-8 weeks)

DHL EXPRESS International Shipping: 

3 - 5 Business Days Once Shipped (Excludes 1-2 Business days for processing)

(We are not responsible for any delays caused by destination country's customs clearance processes.) 

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.

Tracking Your Order:

Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number and a link to follow the journey of your package (if applicable).

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

DELIVERY OF ITEMS:

In the event a customer’s tracking number states delivery was made to the customers address, SISOLE does not offer refunds if the item is claimed to not have been delivered. If an item is not received when tracking information confirms delivery, please contact the designated shipping company (USPS, UPS or DHL) for assistance.

SECURITY CONFIRMATION:

Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers.

Security confirmation may be required if any of the below criteria are applicable:

  • Billing address does not match the address on file with the credit card provider
  • Shipping address is different from billing address
  • Order total is greater than a designated value.